Every customer is important to us and we treat everyone like we want to be treated as customers ourselves.
We take pride in responding to all your enquiries and processing all orders received in a timely manner. If you have a question for us, you can drop us an email and we will be sure to get back to you as soon as we can.
If you are not happy with an item that you have purchased from us, let us know and we will be happy to see what we can do for you.
We also take pride in testing out new products we carry and conduct reviews on our blog so that you can find out more about a product (from a user point of view) before buying it from us.
Here are more reasons why people love buying from us
1. Free Shipping
UK Mainland: We offer free courier delivery on all orders above £49.00.
Please visit out Shipping Rates and Delivery Times page for more detailed information.
2. Wide Selection
We are holding stock of few top British and European brands and 100s of products. And growing every day.
3. 28 Days Return Policy
Part of the fun and excitment of shopping online is the joy and comfort of ordering from your personal computer and receiving the product through mail at home or your work place. Most people find that what they purchase from our store often surpass their expectation of the product they see online. However, in the event you find that your purchase does not meet your expectation, do let us know and we will be most happy to exchange it for you in a fuss-free manner. Here are more details on our return policy.
4. Price Matching
We will do our best to try to match the price at the time of purchase if you find a lower price on an identical available product at any local (UK ) auhorized retailer.
Price matching is only applicable to identical conditions of sale (same price, same shipping charge, similar delivery time, same warranty). The item must be in stock at the other retailer (not a sample, "open box" item, refurbished or demo piece). Price matching excludes item bundles, free items, items that are advertised as limited-quantity, clearance items. We also do not price match against flash sites.
To make a price matching request, please contact us prior to making the purchase.
5. Unique Products
We are constantly sourcing for unique and practical products to bring into our online store from around the globe. When we cannot find what we want, we take pride in designing and making it ourselves. Many things that you can find in Welcome Baby.co.uk can only be found in our online store. We are constantly adding new items regularly to keep shopping in our store fresh, exciting and interesting for you to shop in.
6. Support Small Businesses
As far as possible, we try to stock items in our store that are designed and produced by parents who operate their business from home. Not only does buying such products support small businesses, you can be assured that these products have been designed and tested by a mom or dad who know what their own children need and want only what is best for them.
7. Happy Customers
We do not spend much on advertising Welcome Baby as we feel that we would much rather spend the money on improving our services and value we bring to you as a customer. We also believe that happy customers are our best form of advertisment. If you like to join our growing fan club and be the first to know of special promotions and new products, do join us on our Facebook. Thanks for helping us spread the word!