Returns & Refunds Policy

Failed Deliveries & Returned Parcels

Customers are responsible for providing a complete and accurate delivery address and for ensuring that someone is available to receive the parcel where required.

Once an order has been dispatched, customers are also responsible for monitoring the tracking information provided by the carrier and following any delivery instructions, collection notices, or guidance issued by the carrier. This includes collecting parcels from a designated Post Office or collection point within the carrier's specified timeframe where applicable.

If a delivery cannot be completed because:

• no one is available to accept the delivery;

• the delivery address provided is incorrect or incomplete;

• the parcel is not collected from the carrier's collection point within the specified time;

• the customer refuses delivery without prior agreement with us; or

• the customer fails to follow the carrier's delivery or collection instructions,

the parcel may be returned to Welcome Baby Ltd.

Welcome Baby Ltd is not responsible for monitoring deliveries on behalf of customers, arranging collection with the carrier, or ensuring that customers comply with the carrier's delivery or collection procedures.

Returned Parcels

Once a returned parcel has been received by us, we will contact the customer to discuss the available options.

The customer may choose either:

Redelivery – The order can be resent once payment has been received for the applicable redelivery postage and any additional carrier charges incurred.

Refund – A refund may be issued for the value of the goods only, less the original delivery charge, any return carriage costs, and any reasonable charges incurred by Welcome Baby Ltd, where permitted by applicable UK consumer law.

Damaged, Lost or Incorrect Deliveries

These terms do not affect your statutory rights.

If your parcel is lost, damaged during transit, delivered to the wrong address due to our error or the carrier's error, or contains incorrect items, please contact us within 48 hours of delivery (or the expected delivery date if the parcel has not arrived).

We will investigate the matter promptly and, where appropriate, arrange a replacement or issue a full refund at no additional cost to you.

Consumer Rights

Nothing in this Returns & Refunds Policy limits or excludes any rights you may have under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.