Shipping & Delivery Policy

At Welcome Baby Ltd, we aim to dispatch and deliver all orders quickly, securely, and efficiently. We use trusted delivery partners including Royal Mail and Evri.

Free Standard Delivery is available on all orders over £75 within Great Britain using Royal Mail 48.

1. Delivery Areas & Estimated Times

Great Britain

• Standard delivery: 3-5 working days (Monday to Friday, excluding public holidays).

• Orders placed after 10:00 pm on Friday, or during weekends or public holidays, will be processed on the next working day.

Scottish Highlands, Islands & Northern Ireland

• Standard delivery: 3-5 working days (Monday to Friday, excluding public holidays).

• Delivery to some remote locations may occasionally take longer.

Where possible, all items within an order will be dispatched together. However, some orders may arrive in separate consignments due to stock availability, warehouse location, or courier requirements.

2. Large & Bulky Items

Large or bulky products may require 3-6 working days for delivery.

Products may be classified as bulky because of their size, weight or packaging requirements.

Our delivery partners provide a doorstep delivery service only and are unable to carry goods inside your property. Please ensure someone is available to receive and move the goods where necessary.

3. Delivery Responsibility

Customers are responsible for:

• Providing a complete and accurate delivery address.

• Ensuring someone is available to accept the delivery where required.

• Monitoring the parcel using the tracking information provided.

• Following all delivery instructions issued by the courier.

• Collecting parcels from a designated collection point or Post Office within the timeframe specified by the courier if delivery cannot be completed.

If no one is available to receive a parcel, the courier may:

• leave the parcel in a designated safe place;

• deliver it to a neighbour where permitted; or

• take it to a local depot or Post Office for collection.

For apartment buildings, parcels may be delivered to a communal mail area or outside your apartment door where permitted by the courier.

4. Failed Deliveries, Refused Deliveries & Uncollected Parcels

If delivery cannot be completed because:

• the customer is unavailable;

• the customer refuses delivery without prior agreement;

• the customer fails to collect the parcel from the courier or Post Office;

• the customer fails to respond to the courier's delivery attempts or collection notices; or

• the customer does not follow the courier's instructions shown within the tracking service or provided during a delivery investigation,

the parcel may be returned to Welcome Baby Ltd.

Once an order has been dispatched, it is the customer's responsibility to manage delivery directly with the courier using the tracking information supplied.

Welcome Baby Ltd is not responsible for:

• monitoring deliveries on behalf of customers;

• contacting customers regarding missed deliveries;

• arranging collection appointments;

• chasing the courier for parcels awaiting customer collection; or

• ensuring customers follow the courier's delivery or collection procedures.

When a parcel is returned to us due to any of the above circumstances, the customer may choose either:

• Redelivery, subject to payment of any additional shipping and carrier charges; or

• Refund, which may be reduced by the original delivery charge, return carriage costs, and any reasonable costs incurred by Welcome Baby Ltd, where permitted by applicable UK consumer law.

5. Lost or Missing Deliveries

If your tracking shows a parcel as delivered but you have not received it, please contact our Customer Services within 7 working days of the expected delivery date.

We will investigate the matter with the courier. Investigations typically take 3-5 working days, although this may vary depending on the courier.

If a refund or replacement is issued and the original goods are subsequently delivered or located, Welcome Baby Ltd reserves the right to recover payment for the goods or request their return.

Failure to report a missing parcel within the above timeframe may limit our ability to investigate or make a claim with the courier.

6. Stock Availability

Most products are held in stock for immediate dispatch.

If an item becomes unavailable after an order has been placed, we reserve the right to cancel that item or the entire order.

Where payment has already been taken, any unavailable items will be refunded using the original payment method.

If only part of an order is unavailable, the remaining items will be dispatched as normal.

7. Delivery Delays

All delivery times are estimates only.

Although we aim to dispatch orders promptly, delivery dates cannot be guaranteed as they depend on third-party courier services and circumstances outside our control, including adverse weather, transport disruption, public holidays, industrial action, customs delays, or operational issues.

We recommend placing orders well in advance of any special occasion or time-sensitive event.

8. Contact Us

If you have any questions regarding your delivery, please contact us:

Welcome Baby Ltd
4 Marsh Gardens
Bank Bottom Works
Honley, Holmfirth
HD9 6AP
United Kingdom

Email: sales@welcomebaby.co.uk